Shipping policy

Shipping Policy

At SUMIREL, we are committed to delivering your order in a timely and reliable manner. Please review the shipping information below before placing your order.

1. Order Processing Time

Order processing time depends on product availability:

  • In-stock items:
    Orders will be processed and shipped within 48 hours after payment is confirmed.

  • Made-to-order or out-of-stock items:
    Orders typically require 5–10 business days for preparation or production before shipment.

Please note that processing time does not include shipping time. Business days exclude weekends and public holidays.

2. Shipping Methods & Delivery Time

Delivery times vary depending on the shipping method selected at checkout and the destination country.

Express Shipping

  • United States: 3–5 business days

  • Other countries: 5–7 business days

For express shipments, we typically use DHL, FedEx, or Aramex, depending on the destination and logistics availability.

Standard Shipping

  • All destinations: 7–12 business days

Delivery times are estimates and may be affected by customs clearance, local carriers, weather conditions, or peak seasons.

3. Shipping Fees

Shipping fees are calculated at checkout based on the destination, shipping method, and order weight.

Please note:

  • Original shipping fees are non-refundable, even if free or discounted shipping was offered at checkout

  • Shipping promotions apply to outbound shipping only and do not cover return shipping costs

4. Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • These charges are the responsibility of the customer

  • SUMIREL has no control over customs policies and cannot predict the amount of these charges

  • Failure to pay customs duties may result in delivery delays, return, or disposal of the package

If a parcel is returned or destroyed due to unpaid customs fees, no refund will be issued.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Please allow 24–72 hours for tracking information to update after shipment.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

SUMIREL is not responsible for:

  • Delays or delivery failures caused by incorrect or incomplete addresses

  • Packages returned due to recipient unavailability

  • Orders lost due to customer-provided errors

If a package is returned for the reasons above, additional shipping fees may apply for reshipment.

7. Split Shipments

Orders containing multiple items may be shipped in separate packages to ensure faster delivery. Separate tracking numbers may be provided.

8. Delays & Force Majeure

SUMIREL is not responsible for delays caused by customs inspections, carrier issues, natural disasters, strikes, pandemics, or other events beyond our control.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer service team:

Email: service@sumirel.com
WhatsApp: +86 183 5108 8734

10. Policy Updates

SUMIREL reserves the right to amend this Shipping Policy at any time. Any changes will be published on this page.