Shipping Policy

SUMIREL is operated by Dreamy Vow Limited. This policy explains processing time, shipping charges, and estimated delivery before you place an order.

1. Shipping Origin and Processing Time

In-stock orders are processed within 1–3 business days after payment is confirmed, excluding Saturdays, Sundays, and Hong Kong public holidays.

Orders placed after 2:00 PM (GMT+8), or on a non-business day, start processing on the next business day.

You will receive a shipping confirmation with tracking information after the order has been handed to the carrier. Tracking may take 1–3 business days to show the first scan.

During peak seasons, public holidays, or unusually high order volume, processing may take up to 5 business days. If an item cannot be shipped within this time, we will email you before dispatch.

2. Shipping Destinations

We ship to supported countries and regions shown at checkout. If a country is not available at checkout, we cannot ship there.

3. Shipping Rates

Standard shipping is free on orders over US$100.

For orders under US$100, the standard shipping charge is shown at checkout before payment.

If express shipping is offered, its fee and estimated delivery time are shown at checkout before payment.

4. Estimated Delivery

Delivery time starts after the order is shipped, not when the order is placed.

• United States and Canada: 7–15 business days
• United Kingdom and European Union: 7–18 business days
• Australia and New Zealand: 8–18 business days
• Other supported destinations: 10–25 business days

These are estimates, not guaranteed delivery dates. Customs clearance, local carrier delays, weather, and public holidays can add time.

5. Tracking

Tracking is sent by email after dispatch. If there is no update for 7 days after the first scan, contact us and we will check with the carrier.

6. Customs Duties and Import Charges

International orders may be charged customs duties, import tax, VAT, or handling fees by the destination country. Unless checkout states that these charges are included, they are paid by the recipient and are not included in the product price or shipping fee.

7. Incorrect or Incomplete Address

You are responsible for the delivery address entered at checkout. Contact us as soon as possible if it is wrong. We cannot guarantee a change after the order has been processed or shipped.

If a parcel is returned because of an incorrect address, refused delivery, or failure to collect it, reshipment requires a new shipping fee.

8. Delayed, Lost, or Damaged Shipments

If a parcel is significantly delayed, lost, or arrives damaged, contact us within 7 days of the expected delivery date, or within 7 days of delivery for damage. Include your order number and photos for damaged items.

If we or the carrier confirm loss or damage, we will replace the item or refund the eligible amount.

9. Shipping Charges and Returns

For a change-of-mind return, the customer pays return shipping. Any outbound shipping fee actually paid is not refunded.

If the order qualified for free standard shipping, no outbound shipping fee is deducted from the refund.

See the Return, Exchange & Cancellation Policy for return rules.

10. Contact Us

Legal name: Dreamy Vow Limited
Brand: SUMIREL
Email: service@sumirel.com
WhatsApp: +86 183 5108 8734 (customer service line)
Business address: Workshop 53, 3/F, Block A, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong, China

Hours: Monday–Saturday, 8:30 AM–6:00 PM (GMT+8)

We aim to reply within 1–2 business days.