Shipping Policy

At SUMIREL, we aim to provide clear and reliable shipping information so you know what to expect before placing your order.

1. Shipping Destinations

SUMIREL ships to customers in supported countries and regions worldwide.

Shipping availability, available delivery methods, and any applicable shipping charges will be displayed at checkout based on your delivery address.

2. Shipping Rates

We offer free standard shipping on orders over US$100.

For orders under US$100, applicable standard shipping charges will be displayed at checkout.

If optional express or expedited shipping is available, the applicable shipping fee will also be shown at checkout before payment.

You will always be able to review any applicable shipping charges before completing your purchase.

3. Order Processing

Orders are processed on business days.

Once your order has been prepared and shipped, you will receive a shipping confirmation containing available tracking information.

Please ensure that your shipping address, contact information, and other delivery details are complete and accurate when placing your order.

Orders may require additional processing time during peak shopping periods, public holidays, promotional events, or other periods of unusually high order volume.

4. Estimated Delivery

Estimated delivery times may vary depending on:

• Destination country or region

• Selected shipping method

• Customs processing

• Local carrier operations

• Public holidays or peak delivery periods

Where available, estimated shipping or delivery information will be provided during checkout or after your order has been shipped.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

5. Tracking Your Order

When tracking information is available, it will be provided after your order has been shipped.

Tracking updates may take some time to appear after the shipping carrier receives the parcel.

If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact our Customer Service team for assistance.

6. Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or standard shipping charge.

SUMIREL does not control customs charges imposed by local authorities.

Customers are responsible for providing any information or documentation reasonably required by local customs authorities to complete delivery.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.

If a parcel cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or another circumstance caused by the recipient, additional shipping charges may apply if reshipment is requested.

8. Delayed, Lost, or Damaged Shipments

Occasionally, shipments may be delayed due to customs processing, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.

If your parcel appears to be significantly delayed, lost, or damaged during transit, please contact our Customer Service team so we can assist with the carrier investigation where appropriate.

If an order is confirmed to have been lost or damaged due to an error by SUMIREL or the shipping carrier, we will work with you to provide an appropriate resolution.

9. Shipping Charges and Returns

For returns due to personal preference, sizing, or other reasons not caused by SUMIREL, the customer is responsible for return shipping costs.

Any original shipping charge actually paid by the customer is non-refundable for returns due to personal preference.

If your order qualified for free standard shipping and you did not pay a shipping charge at checkout, no hidden or additional outbound shipping fee will be deducted from your refund.

For complete information about returns, exchanges, refunds, and cancellations, please review our Return, Exchange & Cancellation Policy.

10. Contact Us

If you have any questions about shipping or your order, please contact our Customer Service team.

Brand Name: SUMIREL

Email:
service@sumirel.com

WhatsApp:
+86 183 5108 8734

Business Address:
16 Yip Hing Street
Kwun Tong, Kowloon
Hong Kong SAR, China

Customer Service Hours:
Monday – Saturday
8:30 AM – 6:00 PM
GMT+8 / Hong Kong Time

Our Customer Service team aims to respond within 1–2 business days.