Contact Us

We’re here to help. If you have any questions about your order, products, shipping, returns, or any other inquiries, please feel free to contact our customer service team.

Customer Service

Email:
service@sumirel.com

WhatsApp:
+86 183 5108 8734

Our customer service team will respond within 1–2 business days.

Business Hours

Monday – Saturday
8:30 AM – 6:00 PM (GMT+8)

Please note that response times may be longer during weekends and public holidays.

Before Contacting Us

To help us assist you more efficiently, please include the following information in your message when applicable:

• 
  Order number
  
• 
  Product name or product ID
  
• 
  A brief description of your inquiry
  

Additional Information

For questions regarding returns, exchanges, cancellations, or shipping, please review our policy pages before contacting us. Many common questions are answered there for your convenience.

Brand Information

Brand Name: SUMIREL